PRACTICAL ACTIVITY 4 COMMUNICATION & TEAMWORK RESOLVE CONFLICTS See practical activities 1 2 3 4 5 STUDENT NAME:...............................................................
ACTIVITY	DATE	NOTES (Circle method) Location, Partial Sign off, etc
The student identifies the common causes of conflict in a maritime context: Fatigue and or stress. Conflicting goals. Conflicting personal commitments and obligations. Communication breakdown. Cultural differences affecting communication.		Assignment Question & answer Workplace observation Role play
Invent a conflict case study, identifying the causes, needs/concerns of stakeholders, and resolution strategies, i.e.: Dealing with conflict between crew members. Dealing with an irate customer. Dealing with a drunken or disorderly customer/crew. Harrassment in the workplace. Emergencies (distress, marine casualty) where stress levels are high and the crew disagree on correct action.		Assignment Question & answer Workplace observation Role play
Witness Name, (Position, Qualification & contact details)……………… Signs………………….. Student Signs…………………………

Competent Not yet Competent Required, additional evidence of unit elements: