HELP AND TROUBLE SHOOTING
HELP- SOME OF THE SHORTCUTS DON’T WORK
“Adobe Reader” viewers can be downloaded at:
“Powerpoint” & “Microsoft Word” viewers can be downloaded at:
HELP- USING FIREFOX FILES BROWSER LINKS DON’T OPEN
Double click on the hyperlinks.
Run your file clean up utility.
HELP- USING INTERNET EXPLORER FILES ARE SLOW TO OPEN OR FREEZE:
Ensure that on the Information Bar pop up, the option “allow blocked content “ is selected.
Key escape to minimise the Splash screen and check on open files left on the desktop. Do not allow too many minimised files (particularly animations) to keep running in the background.
You may need to select All programs>Accessories>System Tools> Disc Clean up and Defrag.
HELP- WITH INTERNET EXPLORER TEXT FILES OPEN BUT NOT PRESENTATION
Remember the “information bar” at the top of the screen.You need to select “allow blocked content”.
HELP- WITH INTERNET EXPLORER THE INFORMATION BAR IS DRIVING ME CRAZY
This is normal but can be switched off by lowering your security settings. Right click on the information bar for settings.
HELP- SOME SHORTCUTS GIVE A POP UP VIRUS WARNING
Shortcuts (hyperlinks) that link to programs (animations) will automatically warn and ask you to agree to continue. This warning is normal in Microsoft operating systems and can be switched off by lowering your security settings (not advised, see below).
HELP- NAVIGATING “POWERPOINT”
“Vista” users will find that Powerpoint shows open as Presentation files. Select the “View show” option on the top menu bar.
Select the menu bar option of Browse>full screen
To exit a presentation click on EXIT, or X, or keyboard Esc. To scroll use the arrow keys. To access other commands right click the mouse and select your required option.
HELP- “POWERPOINT” OPENS BUT THE SHORTCUTS DON’T
Powerpoint shortcuts (hyperlinks) display the hand icon when the mouse runs over them. Left click once while the hand is showing to open it.
HELP- “WORD” OPENS BUT THE SHORTCUTS DON’T
Office 95-2000 users require a left click to activate the document then subsequently left clicks only to open them. Office XP and Vista default setting is to hold down the Ctrl key and left click. This feature can be disabled in XP by opening a Word document and from the top menu bar selecting from the dialogue:
Tools >Options >Edit >Ctr+click uncheck
In Vista the same control is accessed by selecting the top left Windows logo, then viewing the Word Options at the base of the dialogue box.
HELP- SHORTCUTS IN WORD LINK TO SMALL SCREEN SHOWS
Shortcuts or Hyperlinks from a Word Document to a Powerpoint show will display a reduced screen. This can be navigated as is, or can be converted to a full screen by selecting from the top menu bar:
Browse>Full Screen
HELP- VIEWERS ARE INSTALLED, BUT STILL A FAULT MESSAGE IS DISPLAYED WHEN I SELECT SOME OF THE SHORTCUTS
These problems may have several causes:.
Make sure that all the previous shortcuts you have opened are closed after viewing them. Your computer may be struggling under the load of running operations.
Try turning off your computer and turning it on again
HELP- IS THERE A SEARCH FUNCTION IN WORD DOCUMENTS
Yes-select the button “?”
Word search can be activated by opening a Word document and from the top menu bar selecting from the dialogue:
Edit >Find Type the required word and key enter
HELP- IS THERE A SEARCH FUNCTION IN ACROBAT DOCUMENTS
Yes-select the icon of the pair of “binoculars”
HELP- ERROR MESSAGE USING VISTA ON MBS DOWNLOAD LAUNCH
Vista users will find that the new version is missing the direct X file d3drm.dll . This causes an error message when installing their Motorboat Simulator v1.2. It can be downloaded at Microsoft Office Product Updates or through Splash Maritime Training.